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Return policy

Information about your rights of cancellation

You are entitled to cancel this contract within fourteen days without having to state your reasons.

For the purchase of goods, the cancellation period is fourteen days starting on the day when you or a third person named by you, other than the carrier, took posses-sion of the goods. If goods ordered are delivered in partial shipments, the period starts on the day of receipt of the last goods; if the contract for the delivery of goods stipulates several partial shipments or lots, the period starts on the day when the last partial shipment or lot was received;

In order to exercise your right of cancellation you have to inform us (Tirendo Holding GmbH, Pappelallee 78/79 10437 Berlin, E-Mail: support@tirendo.co.uk) about your decision to cancel this contract giving a clear statement (e.g. by mail or email). You may use the enclosed standard cancellation form which, however, is not man-datory.

It is sufficient that you send the cancellation notice in good time to comply with the time limit.

Consequences of cancellation

If you cancel this contract, we will refund to you any payments we have received from you without delay and no later than within fourteen days from the date of our receipt of your cancellation notice including all delivery charges (with the exception of additional charges due to the fact that you have opted for a type of delivery other than standard delivery). For refunding purposes, we shall use the same means of payment you have used in the original transaction unless otherwise agreed express-ly; on no account will you be charged extra cost for this refund.

We collect the goods from you.

We bear the cost of returning the goods.

For a deterioration of the goods, if any, you shall only pay compensation if the dete-rioration is due to unnecessary handling of them, beyond examination of their condi-tion, characteristics and functioning.

End of the information about rights of cancellation

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